Account & Data Deletion

Rateio Fácil (SimpleSplit) App • Compliant with Google Play Data Safety

At Rateio Fácil (SimpleSplit), you retain full control over your personal information. In compliance with Google Play Data Safety guidelines, we provide simple, transparent, and immediate mechanisms for deleting your account and cloud data.

            Important Notice: Account deletion is permanent and irreversible. All your Google Account associations, profile data, and cloud-saved group history will be permanently deleted from our servers.
        

Option 1: Instant In-App Deletion (Recommended)

The fastest and most autonomous way to delete your account and associated cloud data is directly within the Rateio Fácil application installed on your mobile device:

1 Open the Rateio Fácil app on your Android or iOS device.

2 Tap the gear icon to access the Settings ⚙️ tab (at the top or bottom navigation bar).

3 Scroll down to the "Google Account & Cloud Backup" section.

4 Tap the red button "Delete Account & App Data" (*Eliminar Conta e Dados do App*).

5 Confirm the deletion in the pop-up window that appears on screen.

Done! As soon as you confirm, the application will disconnect and send an immediate command to our cloud database (Firebase Cloud), purging your account and profile instantly.

Option 2: Remote Web / Email Request

If you no longer have the application installed on your device, or if you prefer to request remote data deletion over the internet without reinstalling the app, you can submit a deletion request via email:

Send an email to our support team from the exact same Gmail address associated with your app sign-in:

📧 Support Email: [email protected]
Subject: Account Deletion Request - Rateio Fácil
Processing Time: Your request will be verified and processed within 7 business days. You will receive a confirmation email once your data has been completely purged.

What Happens to Your Data Upon Deletion?

To ensure complete transparency, here is exactly how your data is handled when an account deletion occurs:

Permanently Deleted Data: Your display name, email address, profile picture, Google authentication ID, currency preferences, and private groups are completely and irreversibly removed from our cloud servers.
Anonymized Data (Shared Groups): If you participated in a shared expense group with friends (via an invitation link), your financial expense entries are retained to preserve the accounting balance for other group members. However, your name is completely anonymized and replaced with a generic identifier (e.g., "Deleted Member" or "Member"), breaking any link to your personal identity.

Questions?

If you need any additional assistance regarding data security or account deletion, please do not hesitate to contact us at [email protected].